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FAQs

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support@audeandeir.com

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Will I feel a difference right away?

Yes — most users report a dramatic sense of pressure relief, better hearing, or clearer balance after just one use. Some even compare it to “removing a fog they didn’t know was there.”

Can I use sENSE 1 on mobile devices?

Yes! The device is compatible with both iOS and Android. Simply download the app using a QR code, connect to the device's WiFi, and start your ear cleaning session effortlessly with real-time visuals at your fingertips.

What’s included in the Aude & EIR SENSE 1 Cleaner kit?

Your SmartEar Wax Cleaner kit includes an earwax removal device with LED lights, 5 silicone earplug covers, a storage bottle, 7 traditional ear scoops, a charging cable, and an instruction manual, giving you everything you need for a complete ear cleaning experience.

How long does the battery last?

The Sense 1 features a built-in 350mAh rechargeable battery that provides up to 90 minutes of continuous use on a full charge. Plus, it boasts an impressive standby time of up to 30 days, making it very convenient!

Is Sense 1 safe for kids and elders?

Yes! It comes with ultra-soft tips and visual guidance, making it pediatrician-safe.

Will this help with tinnitus or dizziness?

Many of our users report a noticeable reduction in tinnitus (ringing) and dizziness after removing built-up wax with Sense 1. While it’s not a medical treatment for chronic conditions, wax blockage is a common cause and clearing it can bring instant relief.

can this help my brain fog?

Yes — for some. Blocked ears can disrupt balance, focus, and even mood. By improving clarity and comfort, users often say they feel more grounded, alert, and calm. It's a small ritual with a surprisingly big impact.

What if I don’t feel anything?

That’s completely normal. Not everyone has visible or noticeable wax buildup. Sense 1 gives you confidence by letting you see exactly what’s going on — and peace of mind knowing you’re taking control of your ear health. Most people feel subtle clarity even without heavy wax.